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If you’re a Spotify user, you can see what songs Spotify has picked for you this week by logging in here-when you come back to this page, your playlist will appear below. After I received several excellent playlists in a row, I couldn’t stop thinking about how Spotify had figured me out, along with 75 million other people. Answering that question led me down the rabbit hole of how the system works in the first place-and how an algorithm can delve into the deeply subjective realm of music to predict the songs that will make my pulse race and my head nod. The quality of Discover Weekly’s picks is so consistently good, it’s a bit uncanny. “We now have more technology than ever before to ensure that if you’re the smallest, strangest musician in the world, doing something that only 20 people in the world will dig, we can now find those 20 people and connect the dots between the artist and listeners,” Matthew Ogle, who oversees the service at Spotify, told me recently. “Discovery Weekly is just a really compelling new way to do that at a scale that’s never been done before.” When a technical hiccup delayed the release of new tracks one Monday in September, many were distraught. Users seem to love Discover Weekly. Since the service quietly launched in June, songs from its playlists have been streamed 1.7 billion times, according to the company. That’s potentially a big advantage over competitors like Pandora, Google, and Apple, which largely have the same bottomless catalog of music but take very different approaches to picking the best songs for each user. And about sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers for your business.This morning, just like every Monday morning, 75 million Spotify users received a great new mixtape: 30 songs that feel like a gift from a music-loving friend, who might once have made a cassette tape with your name scrawled across the front.īut these playlists, from Spotify’s Discover Weekly service, were cooked up by an algorithm.Īutomated music recommendations are hardly new, but Spotify seems to have identified the ingredients of a personalized playlist that feel fresh and familiar at the same time.
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Great customer service is all about bringing customers back.
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Continuously look for ways to improve the level of service you deliver, striving to give the best customer service experience that you can. Ensure that you consider ways to deliver great service in all aspects of your business. Follow up on both positive and negative feedback you receive about your products and your service. Take the time to find out your customers’ expectations. Know what your customers consider to be good service. To ensure you provide the best service both your organization and your staff that have direct relationships with customers should: 1. In order to survive in today’s highly competitive marketplace, every organization must deliver good customer service.
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Your managers need to show leadership by personally providing excellent customer service at all times. Staff: If you want to provide the best service, then all of your staff need to have good communication and appropriate sales skills.